Questions? Call us at 877-462-6742  

Merchant Policy

How to order:
Phone: 877-462-6742 or 502-839-6742
Fax: 502-839-6766
Online orders:
Shipping limits: We ship anywhere using FedEx, UPS, DHL (International), and US Postal. International freight will be quoted after the online order is placed in order to determine the most appropriate and economical way.
Customer guarantee: We have a satisfaction guarantee on our products. If for any reason you are not satisfied with the product you received, please call us at 877-462-6742 or 502-839-6742 for more information. We want you to be satisfied with your experience at Feel free to contact us with comments or suggestions.
Return policy: You may return an item for refund or replacement within 30 days of the shipment date. The returned item must be in clean, new, and unused condition. We reserve the right to charge a 20% restocking fee and issue a store credit. Shipping and handling charges are non-refundable.
*Please note that all sales of Biotin 100 are final as this product is perishable and therefore is non-returnable.
When you return an item please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. A credit will be issued to your credit card and will appear on your billing statement. We will also email you confirmation.

Your packing slip, receipt, or invoice will indicate where you need to send your return. In general, though, you may return merchandise to:


If you have any questions regarding your order, please feel free to contact us toll free at 877-462-6742 or email
Payment options: We gladly accept checks, money orders, debit cards, Visa, MasterCard, Discover, American Express, and Diner's Club for fax and phone orders.

All online orders may be processed through credit and debit cards or PayPal.

We accept C.O.D. orders by email, fax or by calling our toll free number 877-462-6742.