Frequently asked questions

How do I contact NANRIC?


We can be reached at (502) 839-6742 or toll free at (877) 462-6742. Our fax is (502) 839-6766 and our email is redden@nanric.com or sales@nanric.com.




Where does the name NANRIC come from?


NANRIC is short for Nancy and Ric Redden.




How do I contact Dr. Redden?


Dr. Redden's office is located at 8235 McCowans Ferry Rd, Versailles, KY 40383. You can text or call Dr. Redden at (859) 983-6690 or email him at rfreddendvm@gmail.com. *Note: The old office landline number of (859) 873-5294 is no longer in service.*




How do I determine what size horseshoe I need?


Our horseshoes are sized based on the width and length of your horse's foot. The most important measurement is the width at the widest point of the foot.




What size drill bit should I use for the nail holes in NANRIC aluminum shoes?


Dr. Redden recommends using a 9/64" drill bit for nail holes in our shoes. He drills straight and at an angle so the nail can be pitched as needed.




What type of nail does Dr. Redden prefer to use with NANRIC therapeutic horseshoes?


Often we are asked what nails Dr. Redden prefers to use with our therapeutic horseshoes. He uses MX 50 on 95% of all our shoes then JC on thinner walls and JC 2x0 on racehorses.




Can I reset your aluminum shoes?


Yes but it is not recommended due to wear. Dr. Redden recommends resetting every four weeks.




How many degrees does the NANRIC Ultimate raise the heel off the ground?


The NANRIC Ultimate raises the heel 8 degrees and the breakover at the toe allows an additional 10 degrees for a maximum 18 degree increase in palmar angle.




Is there a diference between gray and pink Advance Cushion Support (ACS)?


No. They are the same material and both have a durometer (hardness) rating of 60. The color is simply a personal choice.




How do I determine which side of the foot to place the Medial/Lateral Dalric Extension on?


If the foal toes in (varus), the extension should be on the outside (lateral). If the foal toes out (valgus), the extension should be on the inside (medial).




How long will it take my shipment to arrive?


We predominantly ship via US Priority Mail or UPS. Please refer to the maps below to determine delivery time. We also offer UPS Next Day, Second Day and 3 Day Select. FedEx, and DHL are available upon request. Feel free to stop by the shop or call to apick up your order. USPS Transit Time




What is your return / merchant policy?


Merchant Policy
How to order: Phone:877-462-6742 or 502-839-6742 Fax:502-839-6766 Email:sales@nanric.com Shipping limits: We ship anywhere using FedEx, UPS, DHL (International), and US Postal. International freight will be quoted after the online order is placed in order to determine the most appropriate and economical way. Customer guarantee: We have a satisfaction guarantee on our products. If for any reason you are not satisfied with the product you received, please call us at 877-462-6742 or 502-839-6742 for more information. We want you to be satisfied with your experience at www.nanric.com. Feel free to contact us with comments or suggestions. Return policy: You may return an item for refund or replacement within 30 days of the shipment date. The returned item must be in clean, new, and unused condition. We reserve the right to charge a 20% restocking fee and issue a store credit. Shipping and handling charges are non-refundable.
*Please note that all sales of Biotin 100 are final as this product is perishable and therefore is non-returnable.
When you return an item please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. A credit will be issued to your credit card and will appear on your billing statement. We will also email you confirmation.

Your packing slip, receipt, or invoice will indicate where you need to send your return. In general, though, you may return merchandise to:

NANRIC
133 S MAIN ST
LAWRENCEBURG, KY 40342

If you have any questions regarding your order, please feel free to contact us toll free at 877-462-6742 or email sales@nanric.com Payment options:We gladly accept checks, money orders, debit cards, Visa, MasterCard, Discover, American Express, and Diner's Club for fax and phone orders.

All online orders may be processed through credit and debit cards or PayPal.

We accept C.O.D. orders by email, fax or by calling our toll free number 877-462-6742.





FAQ

Phone: (877) 462-6742

Phone: (502) 839-6742

Fax: (502) 839-6766

NANRIC

133 S Main St

Lawrenceburg, KY 40342